What Atlanta Homeowners Say About Novak Lock & Security Atlanta
We’ve been serving Atlanta since 2002, and every lock we’ve touched, every rekey we’ve turned, every access system we’ve wired has left a record. Not just our photo documentation, but a customer’s memory of how the job went. The reviews below aren’t curated for perfection; they’re what people actually say when a technician shows up uniformed, quotes a written price before touching a tool, and leaves a documented record behind. That’s Haven Standard Clause 1: the price on the phone is the price on the invoice. No exceptions since day one.
Recent Reviews
“I was locked out of my place in Virginia-Highland at 10 PM on a Saturday. Called three places; two wanted to ‘send someone out to assess’ with no price, and the third quoted $45 then admitted that was just the ‘service fee.’ Novak answered on the second ring, quoted $185 flat for the lockout, and Marcus was there in 22 minutes. Price matched the invoice exactly. Photo record emailed before he left.”
Devon M., Virginia-Highland, Atlanta
“We bought a 1920s bungalow in Grant Park and every door had a different key. Daniel walked through with me and found two of the deadbolts were actually the same cheap grade-2 cylinders a flipper had installed. He rekeyed five locks to one key and replaced the two weak ones with Schlage B60Ns. Total was $340, quoted in writing before he started. Haven Standard Clause 1 in action.”
Chris S., Grant Park, Atlanta
“My property management company needed master keying on a 12-unit in Old Fourth Ward. Other locksmiths wanted to sell me a full interchangeable core system I didn’t need. Novak scoped it as a standard master key system with Schlage Everest cylinders, wrote the bitting list on paper, and gave me the written scope plus photo record of every core installed. Six months later, a tenant lost a key; they had the record and cut a replacement same day.”
Stephanie M., Old Fourth Ward, Atlanta
“I manage a retail space on Peachtree in Buckhead. Our Mul-T-Lock MT5+ cylinder was sticking, and I was worried we’d need a full replacement. The technician disassembled it, found it was full of construction grit from the 2019 renovation, cleaned and re-pinned it, and charged $95. He showed me the grit on his phone from the photo record. Most places would’ve sold me a $400 cylinder I didn’t need.”
Tamika P., Buckhead, Atlanta
“Emergency rekey after a roommate situation went bad in Midtown. Called at 11:47 PM, live person answered, quoted $28 per cylinder plus $85 service fee. Technician arrived in 35 minutes, uniformed, background check badge visible. Four cylinders rekeyed, new keys cut, old keys rendered useless. Invoice matched the phone quote to the penny. The photo record showed before and after of every cylinder. That’s how you run a business.”
Devon M., Midtown, Atlanta
“We installed an access control system for our church in West End. Daniel surveyed the building, noted the 1950s hollow metal doors wouldn’t take standard electric strikes without reinforcement, and wrote a scope with two options: reinforced strikes or surface-mounted maglocks with Z-brackets. We went with the maglocks. Installation took two days, every wire labeled, every connection photographed, written warranty in hand at completion. Sixteen doors, one system, no callbacks in 14 months.”
Chris S., West End, Atlanta
Why Customers Trust Us
These reviews repeat the same patterns because our procedures don’t change. Haven Standard Clause 1 means the dispatcher quotes a firm price, and the technician is not permitted to change it on the doorstep. This rule has been in place since 2002. Clause 3 requires a documented photo record on every visit, included as standard, not an upgrade. Clause 7 is the 365-Day Done Right Promise: if it’s not done right, we make it right, on every lock installation, rekey, or emergency call.
Our technicians are background-checked and uniformed, not subcontracted day labor. We answer calls with a live person, 24/7, because a lockout at midnight in Inman Park is not a voicemail situation. We work factory-authorized on Medeco, Mul-T-Lock, Abloy, Baldwin, and Schlage, from entry-grade Kwikset to high-security cylinders that cannot be picked or bumped by standard tools. Every price is in writing before any work starts. Every time.
We’ve installed or serviced 60,000+ locks, keys, and systems since 2002. Every one with a written price before we started and a documented record when we left. If you’ve received a written estimate from another locksmith, we’ll review it free as a Second Opinion. No obligation, no pressure.
Call (470) 944-6813 for a written quote you can hold us to.
Written by Daniel Novak, Owner at Novak Lock & Security Atlanta, serving Atlanta since 2002.